Employment Opportunities

Candidates must have a positive attitude, strong communication skills, exceptional work ethics and be professional in nature. Must be able to work mornings, evenings, weekends and holidays.

CCR TEAM MEMBER PHILOSOPHY
The philosophy of Canada Creek Ranch can be summed up in its Mission, Values, Service Process, and Mantra.  These form the basis of all we do, our interactions with members, guests, and fellow team members. We want to be known as an “employer of choice.”
 
CCR TEAM MEMBER MISSION
We create positive, memorable experiences through relevant activities and enduring relationships during each member interaction served by genuinely caring service professionals. 
 
CCR TEAM MEMBER VALUES

1. OUR CLUB MEMBERS: the lifeblood of CCR and the object of all our efforts.
2. PROFESSIONALS:  we choose the best and are committed to their growth and development. 
3. TEAMWORK: every job is everyone’s job.  We give of ourselves to help colleagues.  We are many departments, but one club.
4. INTEGRITY: our words are integrated with our walk.  We do what we say.
5. ACCOUNTABILITY: we honor commitments and are responsible to make things happen.
6. RESPONSIBLE:  we are held responsible for our attitudes and actions, including their impact on others.
7. INITIATIVE: service professionals anticipate…they do things before they are asked.
8. SAFETY: everyone proactively protects members, colleagues, and our assets from harm or misuse.
9. CONTINUOUS IMPROVEMENT: good is the enemy of best, best is the enemy of better.

CCR TEAM MEMBER SERVICE PROCESS
Every interaction will follow this form:

1. Greet everyone with kindness, a smile, and sincerity.  Use the member’s proper name (unless directed otherwise).
2. Give everyone your best service…quickly comply with expressed wants and wishes and anticipate any additional needs.  Again, use the member’s proper name.
3. Thank everyone for the opportunity to serve and welcome them back.  Finally, use the member’s proper name.

CCR TEAM MEMBER MANTRA
Everyday manifestations of service:

1. I am an ambassador of Canada Creek Ranch.  I speak positively in and outside of my work environment.
2. I am always professional in my grooming, conduct, and verbiage.  I avoid words like “yup” and “you guys.”  I use the member’s proper name in every interaction.
3. I protect the privacy and confidentiality of members, colleagues, and Club information.
4. I own and immediately solve problems or complaints.  I Listen, Empathize, Apologize, Respond, and Notify (L.E.A.R.N.) from opportunities.
5. I am empowered and look for ways to personalize service.  I smile and serve from the heart.  Memorable or “WOW” service will be defined by our members.
6. I work, clean, respect member spaces, and never walk past trash.  I fix, clean, or report broken or unsafe situations and behaviors.
7. I am reliable and timely in my responses.  I practice the “24 Hour Rule.” I deliver impeccable service.
8. I am knowledgeable of CCR’s offerings and will continuously improve my service knowledge.
9. I am CCR!  Our collective efforts determine our destiny.

---

---

Application Submittal

• Application for Employment

Canada Creek Ranch Association is an equal employment opportunity employer and it believes in the principle of equal employment opportunity for all. This principle will be adhered to in order to insure that equal employment opportunity is available to all persons regardless of race, color, sex, sexual orientation, age, marital status, religion, national origin, veterans status, height, weight, or physical or mental handicap/disability.